Do you provide International delivery?
Yes. We provide International delivery. Delivery time and Shipping cost varies per destination.
How do I return an item?
Customer must contact us on our email regarding the concern.
We will respond within one - two business days. The Customer can choose a different product listed on our site. If it chooses an item of the same price; We will then send the item to its home address.
However, if it prefers an item with a higher price, the Customer will pay for the remaining balance on the same payment method used to purchase the original item.
The following are the valid reasons to return an item:
1) Damaged Item
2) Wrong Item or Size
What is your returns policy?
The validity of the return process is 7 business days. Customer must send photos as an evidence if the item received have defects including the Sales Order.
Once proven, the original item should be returned on the same packaging.
Customer will pay for the shipment fee.
What are the shipping fees and rates?
Shipping fees depends on the weight and size of the package and varies on the destination.
How do I track my order?
Customers can track their order on LBC Express or DHL website.
What are the payment methods?
PayPal and Cash-on-Delivery by LBC Express are the available payment methods.
How many days will it take for my item to arrive?
Delivery time takes up to 10-15 days (Domestic), 15-21 business days (International) after we received your order. We strive our best to ship the item at your earliest convenience. Delivery time excludes Sundays and Non-Working Holidays.
Do you accept orders?
Yes. We accept orders of Branded Clothes and Bags; namely Lacoste, Ralph Lauren, Coach, Michael Kors, Kate Spade, Calvin Klein and Nine West.
If you are interested, feel free to send us an email. We'll get back to you as soon as possible.